Last updated: October 9, 2026
Pulse 865 is operated by Josh Prokop. This policy covers our website, mobile app, and live player. For privacy questions or requests, email [email protected] or use our Contact page.
Information we collect
- Messages and song requests: the name, email address, song details, message, and other information you choose to submit, along with the submission date. Song requests do not require an email address, and a name is optional.
- Notifications: if you enable station updates, an app installation identifier used to deliver notifications, your device platform, notification preferences, and registration and delivery records.
- Technical information: we and our service providers receive IP addresses, browser or device information, request times, and connection or error information when serving the website, app, images, and stream. IP addresses may indicate an approximate location.
- Local storage: the website and app save player preferences, notification settings, and cached artwork on your device. Administrator sign-in uses authentication cookies.
Listening does not require an account. The app does not request your microphone, contacts, photos, camera, or precise location. Weather uses a fixed Knoxville-area location.
How we use and share information
We use information to provide the service, handle requests and messages, deliver notifications you enable, remember preferences, troubleshoot problems, prevent misuse, and meet legal obligations. Sending a message or song request does not subscribe you to email marketing or automatically publish your submission.
Authorized station staff and service providers may access information needed for their work. Providers help us with hosting, storage, authentication, email, and notification delivery. Notification providers receive delivery identifiers and message content. We require providers acting on our behalf to protect personal information and use it for the services they supply to us.
We do not sell or rent our message, song-request, or notification lists to advertisers. We may disclose information when required by law, to protect people or our services, or as part of a transfer of the station, subject to applicable privacy obligations.
Streaming and other services
Live365 delivers our audio stream and receives connection and listening information. It and its partners may use that information for streaming, reporting, security, and advertising. See the Live365 Privacy Policy and privacy choices.
Image hosts receive technical information when artwork or other images load. External links, including music searches and event links, are governed by the destination service’s privacy policy. Our website and app do not include a separate audience analytics or cross-site advertising tracker. The website does not change its behavior in response to Do Not Track signals; third-party services have their own privacy controls.
Your settings
Notifications are optional. Turn station updates off under More → Station notifications or in your phone settings. Show reminders are scheduled on your device and can be cancelled in the app. Disabling notifications does not erase existing registration or delivery records, and a message already being delivered may still arrive.
You can clear browser storage or app data using your device settings, where available. This may reset preferences. Uninstalling the app or clearing local data does not delete information already held by the station.
How long we keep information
Messages, song requests, and notification records remain until removed by an administrator; they do not currently have a fixed automatic deletion deadline. We consider the need to respond to you, maintain notification preferences, troubleshoot delivery, prevent misuse, and meet legal obligations when deciding what to retain. Provider logs, email, and backups may have separate retention periods. You can request deletion using the contact details below, subject to legal or security reasons for retaining particular records.
Access, correction, and deletion
Email [email protected] to request access to, a copy of, correction of, or deletion of your information. Include enough detail to locate your records. We may need to verify your identity or app installation before acting on a request.
Depending on applicable law, you may also have rights to object to or restrict processing, withdraw consent, obtain a portable copy, or opt out of certain advertising, sales, or profiling. We respond within applicable legal deadlines without discrimination. To appeal a decision, email Josh Prokop at the same address with the subject "Privacy appeal." You may also contact your local privacy regulator.
Security and children’s privacy
We use secure connections and access controls to protect information, but no system is completely secure. Our providers may process data in the United States and other countries, subject to applicable safeguards.
Our services are for a general audience and are not directed to children under 13. We do not knowingly collect their personal information. If you believe a child has provided personal information, contact us so we can investigate and remove it as required.
Policy updates
We will post changes here with an updated date and provide additional notice or obtain consent when required. For questions, contact Josh Prokop at [email protected].